Terms of Service

These terms cover your use of Loadwell. By creating an account or accepting a coach’s invitation, you agree to them.

What Loadwell is

Loadwell is recovery tracking for coaches. It shows personal trainers which of their athletes may need attention, based on wearable data, self-reported check-ins, and coach observations. It is a companion to your existing personal trainer software, not a replacement for it. It does not handle programming, scheduling, payments, or messaging.

Beta service

Loadwell is in active beta, provided free of charge, and built and operated by one person. That means:

• Features may change, break, or be removed without notice.
• There is no uptime guarantee and no formal support commitment.
• Data loss is unlikely but possible. Do not treat Loadwell as your only record of anything that matters to you.
• The service may be discontinued. If that happens, we will give account holders reasonable notice and an opportunity to export their data.

Not medical advice

Loadwell does not provide medical advice, diagnosis, or treatment. Recovery statuses, insights, and suggested messages are informational tools to support a coach’s own judgement. They are generated from limited data and can be wrong.

Nothing here should be used to diagnose or treat any condition, or to decide whether someone is medically fit to train. If you or an athlete has a health concern, consult a qualified healthcare professional. If you think someone needs urgent medical help, contact emergency services.

Coaches remain fully responsible for the training decisions they make and the advice they give their athletes.

AI-generated content

The “Generate insight” feature uses a large language model (Anthropic’s Claude) to summarise an athlete’s recent data. Its output can be inaccurate, incomplete, or misleading. Read it before acting on it, and never send a draft message to an athlete without checking it first.

Your responsibilities

• Keep your login credentials secure and do not share your account.
• Only add athletes and record data about them where you have their agreement. As a coach, you are responsible for having that permission.
• Provide accurate information. The recovery statuses are only as good as what goes in.
• Do not attempt to access other accounts’ data, disrupt the service, or use it unlawfully.

Your data

You retain ownership of the data you enter. How it is handled is described in the Privacy Policy. You can request deletion at any time by emailing jake@loadwell.coach.

Third-party services

Loadwell relies on Oura, Anthropic, Neon, and Cloudflare. Their availability and behaviour are outside our control, and connecting an Oura account is also subject to Oura’s own terms.

Accounts and termination

You may stop using Loadwell and request deletion at any time. We may suspend or remove an account that is being used to abuse the service or harm others, and will explain why where we reasonably can.

Limitation of liability

Loadwell is provided “as is” and “as available”, without warranties of any kind, to the fullest extent permitted by law.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profits or business, loss of data, or any outcome arising from training decisions made using this tool. Since the service is provided free of charge, our total liability to you is limited to zero pounds.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Governing law

These terms are governed by the laws of England and Wales, and its courts have exclusive jurisdiction.

Changes

We may update these terms. Material changes will be notified to account holders by email, and the date above will change. Continuing to use the service after that means you accept the revised terms.

Contact

Questions go to jake@loadwell.coach.